Contact Us

Thank you for visiting Crossleathers. If you have any questions about our products, orders, payments, shipping, tracking, cancellations, returns, refunds, or store policies, please contact us by email.

Email Support

Email: support@crossleathers.shop
Please include your order number and a clear description of your question or issue when contacting us about an existing order.
If your request concerns a damaged, defective, or incorrect product, please include clear photographs showing the product and the issue so we can review your request properly.

Business Hours

Monday–Friday: 9:00 AM–5:00 PM (GMT-4)
Messages received outside our business hours, on weekends, or on public holidays will be reviewed during the next available business period.

Business Address

Crossleathers
115 Anne Jennings Way
Georgetown, Kentucky 40624
United States

Order Support

For help with an order, please contact us at support@crossleathers.shop.
We can assist with:
Order status.
Shipping and tracking questions.
Delivery delays.
Cancellation requests.
Return requests.
Refund questions.
Damaged or defective products.
Incorrect products.
Payment-related order issues.

Returns and Refund Contact

To request a return, please contact us by email within 30 days of delivery before sending any product back.
For damaged, defective, or incorrect products, please provide your order number, a description of the issue, and clear photographs where applicable.
Do not send a return without first contacting us and receiving return instructions.

Cancellation Contact

Order cancellation requests must be submitted within 1 day, or 24 hours, after placing the order.
Please email support@crossleathers.shop as soon as possible if you wish to request a cancellation.
Cancellation may not be possible if the order has already been processed, packed, or shipped.

Shipping Support

If your FedEx tracking information is delayed, has not updated for an unusual period, or you believe your package may be lost, please contact us by email with your order details.
Our estimated total delivery time is 6–8 business days, including 1–2 business days for processing and approximately 5–6 business days for transit.

Customer Support Information

Business Name: Crossleathers
Email: support@crossleathers.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-4)
Business Address: 115 Anne Jennings Way, Georgetown, Kentucky 40624, United States
Shipping Area: United States only