Terms of Service

These Terms of Service govern your use of the Crossleathers website and any purchases made through our online store. By accessing our website, browsing our products, placing an order, or using any service offered through Crossleathers, you agree to these Terms of Service and our related store policies.
Please read these terms carefully before using our website or completing a purchase.

About Crossleathers

Crossleathers is an online store offering women’s leather bags and related accessories.
Business Name: Crossleathers
Business Email: support@crossleathers.shop
Business Address: 115 Anne Jennings Way, Georgetown, Kentucky 40624, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-4)
Crossleathers currently sells and ships products only within the United States.

Use of Our Website

You may use the Crossleathers website for lawful personal shopping and informational purposes.
By using our website, you agree that you will not:
Use the website for unlawful, fraudulent, or abusive purposes.
Attempt to interfere with the security or normal operation of the website.
Attempt to gain unauthorized access to our systems or customer information.
Submit false, misleading, or fraudulent order information.
Use automated systems to disrupt or misuse the website.
Copy, reproduce, or commercially exploit website content without authorization where protected by applicable law.
Violate any applicable local, state, or federal law while using our website.
We reserve the right to restrict or refuse access to the website when reasonably necessary to protect our business, customers, systems, or legal rights.

Eligibility to Purchase

By placing an order with Crossleathers, you confirm that you are legally able to enter into a purchase transaction under applicable law.
You are responsible for providing accurate and complete information during checkout.

Product Information

We make reasonable efforts to display our products accurately, including product descriptions, materials, features, photographs, and available options.
However, colors may appear slightly different depending on your device screen, lighting, photography, or display settings.
Minor variations in leather texture, grain, or appearance may naturally occur because leather is a material that can have individual characteristics.
We reserve the right to update product descriptions or correct errors when necessary.

Product Availability

Products are subject to availability.
An item being displayed on our website does not guarantee that it will remain available until an order is successfully processed.
If a product becomes unavailable after you place an order, we may contact you and, where necessary, cancel the affected item or order and issue an applicable refund to the original payment method.

Prices and Currency

All prices displayed on Crossleathers are in United States Dollars.
Currency: USD ($)
The price charged for a product will be the price displayed at checkout when your order is submitted, subject to correction of obvious pricing or technical errors.
We may change product prices at any time for future orders.
Price changes do not normally affect orders that have already been successfully confirmed.

Payment

Payments are processed through Stripe.
Available payment methods will be displayed during checkout.
By placing an order, you authorize the applicable payment processor to charge the total amount shown at checkout.
An order may not be completed if payment authorization fails.
Crossleathers does not intentionally add undisclosed charges after checkout.
Any applicable taxes or other legally required charges will be displayed during checkout where applicable.

Order Acceptance

Submitting an order does not automatically mean that the order has been finally accepted.
We may review orders before fulfillment for reasons including payment verification, product availability, suspected fraud, incorrect information, pricing errors, or other legitimate operational issues.
We reserve the right to refuse or cancel an order where reasonably necessary, including when:
Payment cannot be verified or authorized.
The product is unavailable.
Order information appears materially incorrect.
Fraudulent or suspicious activity is reasonably suspected.
A clear technical or pricing error occurred.
If we cancel a paid order, any applicable refund will be returned to the original payment method.

Order Information

Customers are responsible for providing accurate information when placing an order, including:
Customer name.
Email address.
Billing information.
Shipping address.
Apartment, suite, or unit information where applicable.
City, state, and ZIP code.
Incorrect or incomplete information may delay or prevent delivery.
If you discover an error after placing an order, contact support@crossleathers.shop as soon as possible.

Shipping Area

Crossleathers currently ships only within the United States.
We do not currently offer international shipping.
Orders with shipping addresses outside the United States cannot be fulfilled.

Shipping Charges

Crossleathers offers free standard shipping on eligible orders within the United States.
Standard Shipping Cost: $0
Additional Standard Shipping Charges: $0

Shipping Carrier

We use FedEx for order delivery within the United States.
Tracking information will be provided when available after an order has been processed and shipped.

Order Cut-Off Time

Our order cut-off time is 3:00 PM (GMT-4), Monday through Friday.
Orders placed after the cut-off time may begin processing on the next business day.
Orders placed on weekends or public holidays will normally begin processing on the next available business day.

Processing and Delivery Times

Our standard order processing time is approximately 1–2 business days.
Our estimated FedEx transit time is approximately 5–6 business days.
Our estimated total delivery time is approximately 6–8 business days.
Business days are Monday through Friday and exclude weekends and recognized public holidays.
Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, transportation disruptions, public holidays, incorrect addresses, high shipping volumes, or other circumstances outside our reasonable control.
For complete details, please review our Shipping Policy.

Delayed or Missing Deliveries

If an order is delayed, customers should review the available FedEx tracking information.
If tracking appears significantly delayed, does not update for an unusual period, or the package appears lost, contact support@crossleathers.shop with your order details.
We will review the available shipment information and assist with the appropriate next steps.

Order Cancellation

Customers may request cancellation within 1 day, or 24 hours, after placing an order.
Cancellation requests must be sent to support@crossleathers.shop as soon as possible.
A cancellation request is not guaranteed if the order has already been processed, packed, or shipped.
If an order has already shipped, it cannot normally be cancelled and may instead be eligible for return under our Returns & Refund Policy.
If an eligible paid order is successfully cancelled, the applicable refund will be issued to the original payment method.

Returns

Crossleathers accepts eligible returns within 30 days of delivery.
We accept eligible returns for both defective and non-defective products, subject to the conditions described in our Returns & Refund Policy.
Customers must contact us before returning a product.
For damaged, defective, or incorrect-item claims, we may request photographs or other reasonable evidence to verify the issue.

Return Condition

Returned products are inspected before a refund is approved.
If Crossleathers sent the correct product in good condition but the item is returned materially damaged, excessively used, altered, incomplete, or damaged through improper handling after delivery, the return may be rejected.
Return eligibility is determined according to our Returns & Refund Policy.

Return Shipping Responsibility

If a return is required because Crossleathers sent an incorrect product or an eligible product arrived damaged or defective due to an error attributable to us, Crossleathers will cover the applicable return shipping cost.
For eligible non-defective, change-of-mind, or customer-preference returns, the customer is responsible for the return shipping cost and return label.

Exchanges

Crossleathers does not offer direct exchanges.
If you want a different eligible product, color, style, or other option, you may return the original eligible product according to our Returns & Refund Policy and place a new order separately.

Restocking Fee

Crossleathers does not charge a restocking fee for approved returns.
Restocking Fee: $0

Refunds

Approved refunds are issued to the original payment method used for the purchase.
Once a returned product has been received, inspected, and approved, Crossleathers will process the applicable refund within up to 12 business days.
After a refund has been processed, your bank, card issuer, or payment provider may require additional time to post the refund to your account.
For complete information, please review our Returns & Refund Policy.

Promotions and Discounts

From time to time, Crossleathers may offer promotions, discounts, or special offers.
Unless otherwise stated, promotional offers:
May be available for a limited time.
May apply only to selected products.
May not be combined with other promotions.
May be subject to specific eligibility requirements.
We reserve the right to correct or cancel a promotion if there is a clear technical, pricing, or promotional error.

Website Accuracy

We make reasonable efforts to ensure that product information, prices, descriptions, policies, and other website content are accurate.
Occasionally, typographical errors, technical errors, incorrect descriptions, pricing errors, or outdated information may occur.
Where legally permitted, we reserve the right to correct such errors and update website content.
If a material error affects an order, we may contact the customer before proceeding.

Intellectual Property

Unless otherwise stated, the Crossleathers name, website design, written content, graphics, branding, photographs owned by Crossleathers, and other original website materials may be protected by intellectual property laws.
You may use our website for personal shopping purposes.
You may not reproduce, distribute, modify, sell, or commercially exploit protected Crossleathers content without permission, except where permitted by applicable law.

Third-Party Services

Our website may rely on third-party service providers for functions such as ecommerce hosting, payments, shipping, analytics, security, or other operational services.
Examples include Shopify, Stripe, and FedEx.
These third parties may have their own terms, privacy practices, or service conditions.
Crossleathers is not responsible for the independent actions or policies of third-party services beyond our legal responsibilities.

Third-Party Links

Our website may contain links to third-party websites or services.
A link does not necessarily mean that Crossleathers controls, endorses, or accepts responsibility for that third-party website.
Customers should review the terms and privacy policies of third-party websites before using them.

Privacy

Your use of Crossleathers is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, share, and protect personal information associated with website visits, purchases, payments, deliveries, customer support, returns, and other interactions.

Prohibited Activities

You must not use Crossleathers to:
Commit fraud or attempt unauthorized transactions.
Provide intentionally false information.
Interfere with website security.
Introduce malicious software or harmful code.
Scrape or collect information in a manner prohibited by law.
Impersonate another person.
Attempt to access accounts or systems without authorization.
Engage in conduct that violates applicable law or the rights of another person.

Fraud Prevention

Crossleathers may review orders for suspected fraud, unauthorized payment activity, or other security concerns.
We may request reasonable verification information where necessary.
We reserve the right to delay or cancel an order if we reasonably believe it is fraudulent, unauthorized, or presents a material security risk.

Disclaimer

We aim to keep our website available and accurate, but we do not guarantee that the website will always operate without interruption, delay, technical error, or temporary unavailability.
Nothing in these Terms of Service excludes or limits any customer right or remedy that cannot legally be excluded under applicable law.

Limitation of Liability

To the extent permitted by applicable law, Crossleathers will not be responsible for indirect, incidental, special, or consequential losses arising solely from circumstances outside our reasonable control.
Any limitation in these Terms applies only to the extent permitted by law.
Nothing in these Terms limits liability that cannot legally be limited or excludes rights that customers are entitled to under applicable consumer protection law.

Customer Responsibility

Customers are responsible for:
Providing accurate order and delivery information.
Reviewing product information before purchase.
Using and caring for products appropriately.
Following return instructions when returning an item.
Providing requested evidence when reporting a damaged, defective, or incorrect product.
Protecting account, email, and payment information from unauthorized use.

Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful misuse of the Crossleathers website, violation of these Terms, or infringement of the legal rights of another person.
This provision does not remove any consumer rights that cannot legally be waived.

Severability

If any part of these Terms of Service is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

No Waiver

If Crossleathers does not immediately enforce a provision of these Terms, that does not automatically mean that we have permanently waived the right to enforce that provision later.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our store, policies, services, legal requirements, or business operations.
Updated Terms will be posted on our website.
Changes will apply from the date the updated Terms are published, subject to applicable law.

Governing Law

These Terms of Service and purchases made through Crossleathers are governed by applicable laws of the United States and, where applicable, the laws of the State of Kentucky, without limiting any mandatory consumer rights available under applicable law.

Contact Us

If you have questions about these Terms of Service, an order, payment, shipping, cancellation, return, or refund, please contact Crossleathers by email:
Email: support@crossleathers.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-4)
Business Address: 115 Anne Jennings Way, Georgetown, Kentucky 40624, United States