Privacy Policy

Crossleathers respects your privacy and is committed to handling your personal information responsibly and transparently. This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you when you visit or make a purchase from our website.

Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with Crossleathers, we may collect information including:
Your name.
Email address.
Billing address.
Shipping address.
Telephone number if provided during checkout.
Order and purchase information.
Products viewed or added to your cart.
Payment-related transaction information.
Device and browser information.
IP address.
Website activity and interaction information.
Information you provide when contacting customer support.
We only collect information reasonably necessary to operate our store, process orders, provide customer service, maintain security, and improve our services.

Information You Provide to Us

You may provide personal information directly to us when you:
Create or complete an order.
Enter shipping or billing information.
Contact us by email.
Request a return, refund, or cancellation.
Provide photographs or other evidence relating to a damaged, defective, or incorrect product.
Subscribe to marketing communications where available.
Any information you provide should be accurate and relate to the person placing or managing the order.

Order Information

When you place an order, we collect information necessary to process and fulfill your purchase. This may include your name, email address, shipping address, billing information, product details, order value, and transaction status.
We use this information to:
Confirm and process your order.
Arrange shipment and delivery.
Provide order and tracking information.
Process returns and refunds.
Respond to customer service requests.
Prevent fraud or unauthorized transactions.
Maintain business and transaction records.

Payment Information

Payments are processed through Stripe.
Crossleathers does not require customers to send full payment card details by email.
Payment information entered during checkout is handled through the applicable secure payment processing system.
We may receive limited payment-related information such as payment status, transaction reference, billing details, or the last digits of a payment method when necessary for order administration, fraud prevention, refunds, or customer support.
You should never send us your full card number, CVV/security code, online banking password, or other sensitive payment credentials by email.

Shopify

Crossleathers operates as a Shopify store.
Shopify may process certain personal information as part of providing ecommerce, checkout, hosting, security, order management, and related services.
Information entered through our website may therefore be processed through Shopify's systems as necessary to operate the store and complete customer transactions.

Shipping and Delivery Information

We use customer shipping information to fulfill and deliver orders.
We may provide necessary delivery information, such as the recipient's name, shipping address, and other required shipment details, to our shipping carrier, FedEx, for the purpose of completing delivery.
We only provide information that is reasonably necessary for shipment, tracking, and delivery-related services.

How We Use Personal Information

Crossleathers may use personal information to:
Process and fulfill purchases.
Verify and manage payments.
Provide shipping and tracking services.
Respond to customer questions.
Handle returns, refunds, and cancellations.
Investigate damaged, defective, incorrect, lost, or delayed orders.
Maintain website security.
Detect or prevent fraud and misuse.
Improve our website and customer experience.
Maintain financial and legal records.
Comply with applicable laws and regulatory requirements.
Provide marketing communications where you have consented or where otherwise permitted by law.
We do not use personal information for purposes unrelated to our business operations without an appropriate reason.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly and improve your shopping experience.
Cookies may be used for purposes including:
Keeping products in your shopping cart.
Maintaining website and checkout functionality.
Remembering certain user preferences.
Understanding website usage.
Measuring website performance.
Preventing fraud and maintaining security.
Supporting analytics and advertising features where enabled.
Some cookies are necessary for the website to function properly, while others may be used for analytics or marketing depending on the services enabled on our store.
You may be able to control or block certain cookies through your browser settings. Disabling some cookies may affect website or checkout functionality.

Analytics

We may use website analytics tools to understand how visitors interact with Crossleathers.
Analytics information may include pages visited, approximate location information, browser type, device type, referring pages, time spent on the website, and website interactions.
We use analytics information to understand website performance, identify technical problems, and improve the shopping experience.

Marketing Communications

Where marketing features are offered, we may send promotional communications to customers who have provided appropriate consent or where communications are otherwise permitted by applicable law.
You may unsubscribe from promotional email communications using the unsubscribe option provided in the relevant message where available.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications relating to your order, payment, delivery, return, refund, or customer service request.

How We Share Information

Crossleathers does not sell personal information simply for monetary payment.
We may share personal information with service providers when necessary to operate our business, including:
Shopify for ecommerce and store operations.
Stripe for payment processing.
FedEx for shipping and delivery.
Website hosting, security, analytics, and technical service providers where applicable.
Professional advisers or service providers where reasonably necessary for business or legal purposes.
We provide service providers only with information reasonably necessary for them to perform the relevant service.

Legal and Compliance Disclosures

We may disclose personal information where reasonably necessary to:
Comply with applicable law.
Respond to a valid legal request, court order, or regulatory requirement.
Protect the rights, property, security, or safety of Crossleathers, our customers, or others.
Investigate suspected fraud, abuse, or unlawful activity.
Enforce our terms or other store policies.

Fraud Prevention and Security

We may use order, payment, device, transaction, or account information to detect potentially fraudulent, unauthorized, or suspicious activity.
An order may be reviewed, delayed, or cancelled if payment or transaction information cannot be reasonably verified or if fraud is suspected.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.
Customers should use appropriate precautions when accessing their accounts, devices, email, and payment information.

Data Retention

We may retain personal information for as long as reasonably necessary to:
Complete orders.
Provide customer service.
Handle returns and refunds.
Maintain business and accounting records.
Prevent fraud.
Resolve disputes.
Comply with tax, legal, or regulatory requirements.
The exact retention period may depend on the type of information and the purpose for which it was collected.
When information is no longer reasonably required, it may be deleted, anonymized, or retained only where required by applicable law.

Children's Privacy

Crossleathers sells women's leather bags and accessories and is not intended to collect personal information directly from children.
We do not knowingly request personal information from children where parental or legal authorization would be required under applicable law.
If you believe a child has provided personal information to us inappropriately, please contact us at support@crossleathers.shop so we can review the matter.

Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to request:
Access to certain personal information we hold about you.
Correction of inaccurate personal information.
Deletion of certain personal information.
Information about how your personal information is used or shared.
Withdrawal of certain consent where processing is based on consent.
Opt-out from certain marketing communications.
Some requests may be subject to legal exceptions, identity verification, recordkeeping obligations, fraud prevention requirements, or other applicable limitations.

Privacy Rights for United States Customers

Crossleathers currently sells and ships within the United States.
Certain U.S. states provide residents with additional privacy rights.
Where applicable, customers may have rights relating to access, correction, deletion, or certain uses of their personal information.
We will review valid privacy requests according to applicable law and may need to verify your identity before completing a request.
Submitting a privacy request will not result in discriminatory treatment where prohibited by law.

Do Not Sell or Share Requests

Crossleathers does not sell customer personal information in exchange for money.
Certain privacy laws may define "sale" or "sharing" more broadly, particularly in connection with advertising or analytics technologies.
Where legally required and applicable to our website, customers may have options to limit certain advertising-related data sharing through available privacy or cookie controls.

Third-Party Websites

Our website may contain links to third-party websites or services.
Crossleathers is not responsible for the privacy practices, content, security, or policies of independent third-party websites.
Customers should review the privacy policies of third-party services before providing personal information to them.

International Processing

Although Crossleathers currently ships only within the United States, some technology or service providers used to operate our website may process or store information in different locations.
Where applicable, such processing is handled according to the service provider's privacy and security practices and relevant legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website services, legal requirements, or technology.
The updated version will be posted on our website.
Customers should periodically review this page to understand our current privacy practices.

Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact Crossleathers by email:
Email: support@crossleathers.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-4)
Business Address: 115 Anne Jennings Way, Georgetown, Kentucky 40624, United States