Shipping Policy
At Crossleathers, we aim to provide a clear, reliable, and transparent shipping experience for every customer. This Shipping Policy explains where we ship, our order processing times, delivery estimates, shipping charges, carrier information, order tracking, delays, cancellations, and how to contact us regarding a shipment.
Shipping Locations
Crossleathers currently ships orders only within the United States. We do not currently offer international shipping. Orders placed with a delivery address outside the United States cannot be fulfilled.
Shipping Cost
We offer free standard shipping on all eligible orders within the United States.
Shipping Cost: $0
Additional Shipping Charges: $0
There are no additional standard shipping or handling charges added to your order after checkout. The total amount payable will be clearly displayed during checkout before you complete your purchase.
Shipping Carrier
We use FedEx to deliver orders within the United States. Once your order has been processed and shipped, available tracking information will be provided so you can follow the progress of your delivery.
Order Cut-Off Time
Our daily order cut-off time is 3:00 PM (GMT-4), Monday through Friday.
Orders placed before 3:00 PM may begin processing on the same business day. Orders placed after 3:00 PM will normally begin processing on the next business day.
Orders placed on weekends or recognized public holidays will begin processing on the next available business day.
Order Processing Time
Our normal order processing time is 1–2 business days.
Processing time includes reviewing the order, confirming order information, preparing the product, packaging it securely, and handing the shipment over to FedEx.
Business days are Monday through Friday and do not include weekends or public holidays.
Transit Time
After your order has been processed and handed over to FedEx, the estimated transit time is 5–6 business days.
Transit time begins once the package has been accepted by the shipping carrier. Carrier delays caused by weather, transportation disruptions, high seasonal demand, or other circumstances outside our direct control may affect the actual delivery date.
Estimated Total Delivery Time
Our estimated total delivery time is 6–8 business days.
This estimate consists of:
Order Processing Time: 1–2 business days
Estimated Transit Time: 5–6 business days
Estimated Total Delivery Time: 6–8 business days
Delivery estimates are provided in good faith but are not guaranteed delivery dates because carrier-related circumstances may occasionally cause delays.
Order Tracking
When tracking information becomes available, it will be provided for your shipment. Please allow some time after receiving tracking information for FedEx to update the tracking status in its system.
If your tracking information has not updated for an extended period or appears incorrect, please contact us by email and we will review the shipment information available to us.
Correct Shipping Address
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please carefully check your:
Full name
Street address
Apartment, suite, or unit number, if applicable
City
State
ZIP code
If you notice an address error after placing your order, contact us as soon as possible at support@crossleathers.shop. We will make a reasonable effort to correct the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been handed over to FedEx.
Crossleathers is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.
Late or Delayed Packages
Although most orders should arrive within the estimated 6–8 business day delivery period, delays can occasionally occur.
Possible causes include severe weather, carrier disruptions, public holidays, unusually high shipping volumes, transportation problems, incorrect delivery information, or other circumstances outside our reasonable control.
If your package is delayed, please first review the latest FedEx tracking information. If the tracking information does not provide a clear update or your shipment appears significantly delayed, contact us at support@crossleathers.shop and include your order details.
We will review the available shipping information and assist you with the next appropriate steps.
Lost or Missing Packages
If tracking shows that your package has not moved for an unusual period or you believe the shipment may have been lost while in transit, contact us at support@crossleathers.shop.
Please include your order information and any relevant tracking details. We will review the matter and, where appropriate, work with FedEx to investigate the shipment.
If tracking shows a package as delivered but you cannot locate it, please check around the delivery location and with members of your household or building before contacting us. You may then email us so we can review the available delivery information.
Damaged Package or Incorrect Product
If your order arrives damaged or you receive an incorrect product, please contact us at support@crossleathers.shop and provide clear photographs showing the product, packaging, and issue.
If we confirm that the product was damaged during delivery or that Crossleathers sent the incorrect item, we will provide assistance according to our Return & Refund Policy. Where the return is required because of our mistake or an eligible damaged product, Crossleathers will cover the applicable return shipping cost.
Order Cancellation
Customers may request to cancel an order within 1 day (24 hours) after placing the order.
To request cancellation, email us at support@crossleathers.shop as soon as possible with your order information.
A cancellation request is not guaranteed if the order has already been processed, packed, or shipped before we receive or process the request. Once an order has been shipped, it cannot normally be cancelled and would instead be subject to our Return & Refund Policy where eligible.
If an eligible cancellation is successfully completed, any applicable refund will be returned to the original payment method.
Weekends and Public Holidays
Our processing and delivery estimates are calculated in business days. Saturdays, Sundays, and recognized public holidays are not counted as business days.
Orders placed during weekends or holidays will normally begin processing on the next available business day.
Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact Crossleathers by email:
Email: support@crossleathers.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-4)
Business Address: 115 Anne Jennings Way, Georgetown, Kentucky 40624, United States