Payment Policy

At Crossleathers, we aim to provide a secure, simple, and transparent payment experience. This Payment Policy explains the currency we use, how payments are processed, when customers are charged, payment failures, refunds, and other payment-related information.

Accepted Payment Processor

Payments for orders placed on Crossleathers are securely processed through Stripe.
The specific payment options available to you, such as supported debit or credit cards, will be displayed at checkout before you complete your purchase.
Crossleathers does not accept cash payments, checks, money orders, or payment outside the payment options displayed through our website checkout.

Currency

All product prices, shipping amounts, refunds, and other transaction amounts on Crossleathers are displayed and processed in United States Dollars (USD).
Currency: USD ($)
Customers should review the total amount shown at checkout before completing their purchase.

Payment Authorization

When you place an order, your selected payment method must be successfully authorized before the order can be confirmed and processed.
By completing checkout, you authorize Crossleathers and our payment processor, Stripe, to charge the total order amount shown to you at checkout.
If payment authorization is unsuccessful, your order may not be completed or processed.

When You Are Charged

You will be charged the total amount displayed at checkout when your payment is successfully processed.
The total order amount will be clearly shown before you confirm your purchase.
We do not intentionally add undisclosed charges after your order has been completed.

Product Prices

All product prices displayed on our website are in USD.
Prices may be updated from time to time. However, any price change made after you have successfully placed an order will not change the price of the product in your confirmed order.
The price applicable to your purchase is the price displayed during checkout when the order is submitted.

Shipping Charges

Crossleathers currently offers free standard shipping on eligible orders within the United States.
Standard Shipping Cost: $0
Additional Standard Shipping Charges: $0
Any applicable order charges will be clearly displayed at checkout before payment is completed.

Taxes

Where applicable, taxes may be calculated according to the shipping location and applicable laws. Any tax charged on an order will be displayed during checkout before the customer completes payment.

Failed or Declined Payments

A payment may be declined or fail for reasons including insufficient funds, incorrect payment information, expired cards, security restrictions, bank authorization issues, or other payment-provider requirements.
If your payment is declined, please:
Check that your payment details were entered correctly.
Make sure your selected payment method has sufficient funds or available credit.
Contact your bank or card provider if necessary.
Try another payment option if another eligible option is available at checkout.
Crossleathers cannot override a payment rejection made by your bank, card issuer, or payment processor.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order or notice an incorrect charge relating to a Crossleathers purchase, please contact us at support@crossleathers.shop.
Please provide your order number and relevant transaction information. For security reasons, do not email us your complete card number, security code, password, or other sensitive payment credentials.
We will review the available order and payment information and assist you with the issue.

Payment Security

Payments are processed through Stripe's payment infrastructure. Customers should only enter payment information through the secure checkout provided on our website.
Crossleathers will never ask you to send your full payment card number, CVV/security code, or online banking password through email.
If you receive a suspicious message claiming to represent Crossleathers and requesting sensitive payment information, please do not provide the information and contact us at support@crossleathers.shop.

Order Verification

In certain circumstances, an order may require additional review before it is processed. This may occur when payment information cannot be verified or when a transaction is identified as requiring additional security checks.
If additional information is reasonably required to verify an order, we may contact the customer using the contact information provided with the order.
We reserve the right to cancel an order if payment cannot be successfully verified or authorized.

Order Cancellation and Payments

Customers may request an order cancellation within 1 day (24 hours) after placing the order.
Cancellation requests must be sent to support@crossleathers.shop as soon as possible.
A cancellation request may not be possible if the order has already been processed, packed, or shipped.
If an eligible order is successfully cancelled after payment has been collected, the applicable refund will be returned to the original payment method.

Refunds

Approved refunds are issued to the original payment method used for the purchase.
Once an eligible return has been received, inspected, and approved, the refund will be processed according to our Return & Refund Policy.
Our refund processing window is up to 12 business days after the returned product has been received, inspected, and approved for refund.
After Crossleathers issues a refund, your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account. This additional financial institution processing time is outside our direct control.

Late or Delayed Refunds

If you have not received an expected refund after it has been approved and processed, please first check your bank or payment account.
You may also contact your card issuer or financial institution because refunds may require additional processing time before appearing on your statement.
If you have completed these steps and still cannot locate your refund, contact us at support@crossleathers.shop with your order details so we can review the available refund information.

Chargebacks and Payment Disputes

If you believe there is a problem with an order, payment, delivery, return, or refund, we encourage you to contact us first at support@crossleathers.shop so we can review the issue and attempt to resolve it.
Customers retain any rights available to them through their bank, card issuer, payment provider, or applicable law.

Contact Us

For questions regarding payments, charges, cancellations, or refunds, please contact Crossleathers by email:
Email: support@crossleathers.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-4)
Business Address: 115 Anne Jennings Way, Georgetown, Kentucky 40624, United States