FAQs

Below are answers to common questions about shopping with Crossleathers. If you need additional assistance, please contact us at support@crossleathers.shop.

What does Crossleathers sell?

Crossleathers is an online store offering women’s leather bags and related accessories, including handbags, crossbody bags, shoulder bags, side bags, and other everyday bag styles.

Where does Crossleathers ship?

We currently ship only within the United States.
We do not currently offer international shipping.

How much does shipping cost?

We offer free standard shipping on eligible orders within the United States.
Shipping Cost: $0
Additional Standard Shipping Charges: $0

Which shipping carrier do you use?

We use FedEx for order delivery within the United States.
Tracking information will be provided when available after your order has been processed and shipped.

What is your order cut-off time?

Our daily order cut-off time is 3:00 PM (GMT-4), Monday through Friday.
Orders placed after the cut-off time will normally begin processing on the next business day.
Orders placed on weekends or public holidays will begin processing on the next available business day.

How long does order processing take?

Our normal order processing time is 1–2 business days.
Processing includes order review, preparation, packaging, and handover to the shipping carrier.

How long does delivery take?

Our estimated FedEx transit time is 5–6 business days.
Our estimated total delivery time is 6–8 business days, including processing and transit time.
Delivery estimates are not guaranteed and may occasionally be affected by weather, carrier delays, public holidays, high shipping volumes, or other circumstances outside our reasonable control.

Can I track my order?

Yes.
When tracking information becomes available, it will be provided for your shipment.
Please allow some time for FedEx to update the tracking information after the shipment has been created.

What should I do if my package is delayed?

First, check the latest FedEx tracking information.
If your tracking has not updated for an unusual period or your package appears significantly delayed, contact us at support@crossleathers.shop with your order details.
We will review the available shipping information and assist with the appropriate next steps.

What should I do if my package appears lost?

If your package appears lost in transit or tracking has not updated for an unusual amount of time, contact us at support@crossleathers.shop.
Please include your order details and tracking information so we can review the shipment and, where appropriate, investigate the issue with FedEx.

What if tracking shows delivered but I cannot find my package?

Please first check around your delivery location, mailbox, entrance, porch, reception area, and with other members of your household or building.
If you still cannot locate the package, contact us at support@crossleathers.shop with your order and tracking details.

Can I change my shipping address after placing an order?

If you notice an error in your shipping address, contact us as soon as possible at support@crossleathers.shop.
We will make a reasonable effort to update the address before the order is processed or shipped.
However, address changes cannot be guaranteed once the order has entered processing or has been handed over to FedEx.

Can I cancel my order?

You may request cancellation within 1 day, or 24 hours, after placing your order.
Send your cancellation request to support@crossleathers.shop as soon as possible.
Cancellation is not guaranteed if the order has already been processed, packed, or shipped.

What happens if my order has already shipped?

Once an order has already been shipped, it normally cannot be cancelled.
After delivery, you may request an eligible return according to our Returns & Refund Policy.

What is your return window?

We accept eligible returns within 30 days from the date your order is delivered.
You must contact us at support@crossleathers.shop before sending any product back.

Do you accept returns for non-defective products?

Yes.
We accept eligible returns for both defective and non-defective products within the 30-day return window, subject to our return conditions.

Can I return an item if I simply change my mind?

Yes, eligible change-of-mind returns may be accepted within 30 days of delivery.
The product must meet our return-condition requirements.
For change-of-mind or other non-defective returns, the customer is responsible for return shipping costs.

What condition must the returned product be in?

Returned products must generally be the same product originally delivered and must not be materially damaged through misuse, neglect, alteration, excessive use, or improper handling after delivery.
All returned products are inspected before a refund is approved.

Do I need to provide photos for a return?

For damaged, defective, incorrect, or condition-related claims, we may require clear photographs or other reasonable evidence.
Please send the requested photographs to support@crossleathers.shop along with your order details and a description of the issue.

What if my product arrives damaged?

If your product arrives damaged, contact us at support@crossleathers.shop within the 30-day return window.
Please include your order number and clear photographs showing the product, damaged area, and packaging where relevant.
If the issue is verified as an eligible damaged product, Crossleathers will cover the applicable return shipping cost.

What if I receive the wrong product?

If you receive a product different from what you ordered, contact us at support@crossleathers.shop and provide your order information and clear photographs of the product received.
If the mistake is confirmed as our error, Crossleathers will cover the applicable return shipping cost.

Who pays for return shipping?

If the return is due to a verified Crossleathers error, such as an incorrect product or an eligible damaged or defective product, Crossleathers will cover the applicable return shipping cost.
For non-defective, change-of-mind, personal-preference, or customer-remorse returns, the customer is responsible for return shipping costs.

Do you provide prepaid return labels?

We do not automatically provide prepaid return labels for non-defective or customer-remorse returns.
For those returns, the customer is responsible for obtaining and paying for the return label.
If the return is required because of a verified mistake by Crossleathers, we will cover the applicable return shipping cost and provide appropriate instructions.

Do you charge a restocking fee?

No.
Restocking Fee: $0
We do not charge a restocking fee for approved eligible returns.

Do you offer direct exchanges?

No.
Crossleathers does not offer direct exchanges.
If you want another product, color, style, or option, you may return the eligible original product according to our Returns & Refund Policy and place a new order separately.

When will I receive my refund?

Once your returned product has been received, inspected, and approved, we will process the applicable refund within up to 12 business days.

How will I receive my refund?

Approved refunds are issued to the original payment method used for the purchase.
We do not normally issue refunds to a different card, account, or payment method.

What should I do if my refund is delayed?

After Crossleathers processes a refund, your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
If you have not received your refund:
Check your bank account or payment statement again.
Contact your bank or card issuer to ask whether the refund is still processing.
If you still cannot locate the refund, contact us at support@crossleathers.shop with your order details.

Can a return be rejected?

Yes.
A return may be rejected if it does not meet our return conditions.
Examples may include:
The return request is submitted after the 30-day return period.
The returned product does not match the original order.
The item has been materially damaged through misuse, neglect, alteration, or improper handling after delivery.
The customer does not provide reasonably requested evidence for a damage, defect, or incorrect-product claim.
The returned product does not otherwise satisfy our Returns & Refund Policy.

What happens if I received the product in good condition but return it damaged?

If Crossleathers delivered the correct product in good condition but the product is returned materially damaged, excessively used, altered, incomplete, or damaged through customer handling, the return may be rejected after inspection.

What currency do you use?

All prices and transactions on Crossleathers are displayed and processed in United States Dollars.
Currency: USD ($)

Which payment processor do you use?

Payments are processed through Stripe.
The specific payment options available to you will be displayed during checkout.

When will I be charged?

You will be charged the total amount displayed at checkout when your payment is successfully processed.

Are there any hidden charges?

We do not intentionally add undisclosed charges after checkout.
Product prices and any applicable charges are displayed before you complete your purchase.
Standard shipping within the United States is free.

What should I do if my payment is declined?

Check that your payment information is correct and that sufficient funds or credit are available.
You may also contact your bank or card issuer for more information.
Crossleathers cannot override a payment decline made by your bank, card issuer, or payment processor.

Is my payment information secure?

Payments are processed through Stripe.
Customers should enter payment information only through the secure checkout on our website.
Crossleathers will never ask you to send your full card number, CVV/security code, or online banking password by email.

Do you collect customer information?

We collect information reasonably necessary to operate our store, process orders, arrange delivery, provide customer service, prevent fraud, and comply with applicable legal obligations.
For complete details, please review our Privacy Policy.

Do you sell my personal information?

Crossleathers does not sell personal information simply in exchange for monetary payment.
For more information about how customer information may be processed or shared with service providers, please review our Privacy Policy.

How can I contact Crossleathers?

You can contact us by email:
Email: support@crossleathers.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-4)
Business Address: 115 Anne Jennings Way, Georgetown, Kentucky 40624, United States

What information should I include when contacting support?

For order-related questions, please include your order number and a clear description of the issue.
For damaged, defective, or incorrect-product claims, please also include clear photographs where applicable.
Do not send your full payment card number, CVV/security code, password, or other sensitive payment credentials by email.