Returns and Refund Policy

At Crossleathers, we want customers to shop with confidence. This Returns & Refund Policy explains our 30-day return window, eligibility requirements, defective and non-defective returns, return shipping responsibilities, inspection process, refunds, cancellations, and how to contact us.

30-Day Return Window

Crossleathers accepts eligible returns within 30 days from the date your order is delivered.
Return requests submitted after the 30-day return period may not be accepted.
To request a return, you must contact us by email at support@crossleathers.shop before sending the product back.
Please do not return any product without first contacting us and receiving return instructions.

Eligible Returns

We accept returns for both defective and non-defective products, subject to the conditions described in this policy.
Eligible reasons may include:
The product arrived damaged.
You received the wrong product.
The product has a manufacturing defect.
The product is materially different from what you ordered.
You changed your mind about an eligible product.
You no longer want the product, provided it meets our return-condition requirements.
All return requests are reviewed before a return is approved.

Return Conditions

To qualify for a return, the product must generally:
Be returned within the 30-day return window.
Be the same product that was originally delivered.
Be returned in its original or reasonably preserved condition.
Not show damage caused by misuse, neglect, improper handling, alteration, or avoidable damage after delivery.
Include any original accessories, components, or packaging supplied with the product where reasonably possible.
Customers may inspect the product after delivery, but products that have been excessively used, intentionally damaged, altered, or returned in a condition materially different from the condition in which they were delivered may not qualify for a refund.

Product Inspection

All returned products are inspected after they arrive at Crossleathers.
The purpose of the inspection is to confirm:
The returned product matches the original order.
The reported issue is consistent with the condition of the product.
The product meets the requirements of this Returns & Refund Policy.
The item has not been damaged through misuse, neglect, alteration, or improper handling after delivery.
Approval of a return request does not automatically guarantee a refund. Final refund eligibility is determined after the returned product has been received and inspected.

If We Sent the Correct Product in Good Condition

If Crossleathers delivered the correct product in good condition but the product is returned damaged, excessively used, altered, incomplete, or in a materially different condition due to the customer's handling, the return may be rejected.
We may ask for photographs, order information, packaging photographs, or other reasonable evidence when reviewing the condition of an item.

Defective or Damaged Products

If your product arrives damaged or defective, please contact us at support@crossleathers.shop as soon as possible and within the 30-day return window.
Please provide:
Your order number.
A description of the problem.
Clear photographs of the product.
Photographs showing the damaged or defective area.
Photographs of the packaging where relevant.
These details help us verify the issue and provide the appropriate return instructions.
If we confirm that the product arrived damaged, defective, or was incorrect due to an error by Crossleathers, Crossleathers will cover the applicable return shipping cost.

Incorrect Product Received

If you receive a product different from the product you ordered, contact us at support@crossleathers.shop within 30 days of delivery.
Please provide your order details and clear photographs of the product you received.
Once the issue is verified, we will provide return instructions. If the incorrect product was sent because of our error, Crossleathers will pay the applicable return shipping cost.

Non-Defective and Change-of-Mind Returns

We also accept eligible non-defective returns within 30 days of delivery.
If you received the correct product in good condition but decide that you no longer want it, you may request a return provided the product satisfies our return-condition requirements.
For a non-defective or change-of-mind return, the customer is responsible for the cost of return shipping and for arranging the return shipment according to the instructions we provide.

Return Shipping Cost

Return shipping responsibility depends on the reason for the return.
If the return is required because Crossleathers sent an incorrect product, or an eligible product arrived damaged or defective due to circumstances attributable to us, Crossleathers will cover the applicable return shipping cost.
If the return is for a non-defective product, change of mind, personal preference, or another reason not caused by an error by Crossleathers, the customer is responsible for the return shipping cost.

Return Labels

Crossleathers does not automatically provide prepaid return labels for customer-remorse or non-defective returns.
For eligible non-defective returns, the customer is responsible for obtaining and paying for the return shipping label.
If the return is approved because of a verified Crossleathers error, such as receiving the wrong product or an eligible damaged or defective item, Crossleathers will cover the applicable return shipping cost and provide appropriate return instructions.

Proof Required for Return Requests

Customers must contact us before returning a product.
For damaged, defective, incorrect, or condition-related claims, we may require photographs or other reasonable evidence before approving the return.
Please send the requested proof to support@crossleathers.shop.
Providing clear photographs helps us understand the issue and process the request accurately.

Direct Exchanges

We do not offer direct product exchanges.
If you want a different product, color, size, or style, you may return the eligible original item according to this policy and place a new order separately.
Any refund for the returned product will be handled according to the refund terms described below.

Restocking Fee

Crossleathers does not charge a restocking fee for approved returns.
Restocking Fee: $0
You will not be charged a restocking fee when an eligible return is approved.

How to Start a Return

To request a return:
Contact us at support@crossleathers.shop within 30 days of delivery.
Provide your order number and reason for the return.
If there is damage, a defect, or an incorrect product, include clear photographs showing the issue.
Wait for our return instructions before shipping the product back.
Package the item securely to help prevent damage during return transportation.
Ship the return according to the instructions provided.
Customers should not send products to our address without first receiving return authorization or instructions by email.

Return Transit Responsibility

Customers are responsible for securely packaging returned products.
For customer-paid returns, we recommend using a trackable shipping service and keeping your shipping receipt and tracking information until the return and refund process has been completed.
Crossleathers cannot guarantee receipt of a customer-arranged return shipment that cannot be tracked or verified.

Refund Eligibility

A refund may be approved after:
The return request has been submitted within the eligible return period.
The returned product has been received.
The returned product has been inspected.
The return has been confirmed as meeting the requirements of this policy.
If the return is approved, the applicable refund will be issued to the original payment method used for the order.

Refund Processing Time

Once your returned product has been received, inspected, and approved, we will process the applicable refund within up to 12 business days.
Refund Processing Window: Up to 12 business days after receipt, inspection, and approval of the returned product.
Business days are Monday through Friday and do not include weekends or recognized public holidays.

Original Payment Method

Approved refunds will be issued to the original payment method used when the order was placed.
We do not normally issue refunds to a different card, bank account, or payment method.
Payments are processed through Stripe, and the refunded amount will be sent through the applicable payment channel after approval.

Late or Delayed Refunds

After Crossleathers processes a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
If you have not received your refund after it has been processed:
Check your bank account or payment statement again.
Contact your bank or card issuer to ask whether the refund is still being processed.
Allow for any additional financial institution processing time.
If you have completed these steps and still cannot locate the refund, contact us at support@crossleathers.shop with your order details so we can review the refund status available to us.

Rejected Returns

A return may be rejected if:
The return request is made after the 30-day return period.
The returned product is not the product originally purchased.
The product has been materially damaged after delivery through misuse, neglect, alteration, or improper handling.
The product is returned in a condition that does not satisfy this policy.
The customer fails to provide reasonably requested information or evidence needed to verify a damaged, defective, or incorrect-product claim.
The returned package does not contain the product associated with the approved return.
If a return is rejected after inspection, we will communicate the reason for the decision to the customer by email.

Order Cancellation

Customers may request cancellation within 1 day (24 hours) after placing an order.
Cancellation requests must be sent to support@crossleathers.shop as soon as possible.
We will make a reasonable effort to process eligible cancellation requests. However, if the order has already been processed, packed, or shipped before the cancellation request can be completed, we may be unable to cancel it.
If an order has already shipped, the customer may request an eligible return after delivery according to this Returns & Refund Policy.
If an eligible paid order is successfully cancelled, the applicable refund will be returned to the original payment method.

Contact Us

For return, refund, damaged-product, incorrect-product, or cancellation questions, please contact Crossleathers by email:
Email: support@crossleathers.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-4)
Business Address: 115 Anne Jennings Way, Georgetown, Kentucky 40624, United States